Privacy Policy

POLICY STATEMENT

We are committed to using your personal data in accordance with all the applicable laws concerning the protection of your personal information and not to do anything with your information you would not reasonably expect.

We mainly use your data for everyday transactional purposes such as processing orders and issuing invoices. We also use your data for occasional marketing to keep you up to date with new and relevant products and promotional events. It is in our legitimate business interest that we keep our customers informed of these activities.

RESPONSIBILITY FOR THE POLICY

The Managing Director has overall responsibility for ensuring this policy complies with our legal obligations and compliance to it by others. The Management Team is responsible for ensuring those reporting to them understand and comply with this policy and are given any required training.

KEY POLICY POINTS

  • We will only send you marketing information electronically (eg. by email, text/SMS, social media) if you specifically agree to us doing so.
  • If you ask us to stop sending marketing information we will update our records to stop further mailings as quickly as we can.
  • We may send marketing information by post unless you have previously opted out or said that you do not want to be contacted.
  • We collect personal information e.g. your name, postal and email addresses, company name and telephone number when you give them to us for various purposes, such as placing orders, attending marketing events, site visits or applying for a job.
  • We do not give or sell your personal data to any third parties. We do provide your personal data to our delivery partner so that we can fulfill orders you have placed with us.
  • We use cookies on our website. See our cookies information below. The information about traffic to and on our website may be used to improve the site and for analytical purposes. You have the option to accept or reject cookies on our website.
  • We will keep your data safely and securely for as long as necessary or according to your instructions.
  • We review our data protection and privacy procedures and policy regularly and post any changes to our Privacy Policy.

YOUR RIGHTS AS OUR CUSTOMER

You have the following rights in relation to the data we hold for you.

  • You can reasonably request access to the personal data we hold on you, at any time, and we will provide that information free of charge within one month of your request at the latest.
  • You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest.
  • You have the right to opt out of our direct marketing at any point, and we will deal with your request right away. You can unsubscribe from our emails automatically using the unsubscribe facility via MailChimp or you can contact us directly as follows:

Email: contact@bnthermic.co.uk

Telephone: 01293 547361

Post: Data Enquiries, BN Thermic, 34 Stephenson Way, Crawley RH10 1TN, UK.

If you have any questions about this Privacy Policy, please contact us by email at contact@bnthermic.co.uk or by telephone on 01293 547 361. You can also write, in confidence, to The Managing Director, BN Thermic, 34 Stephenson Way, Crawley RH10 1TN, UK.

Privacy Policy 2018
Last Updated: 11 May 2018

COOKIES INFORMATION

What are cookies?

Cookies are small data files that the internet service sends to the device with which you connect to our website and which is stored. They are only associated to your browser and do not provide personal data on their own. Cookies cannot damage your device and are also very useful, given that they can help to identify and resolve errors.

For further information about how they work, please visit www.allaboutcookies.org

Social network cookies

The Web Site includes buttons that users can use, simply and intuitively, to link and share certain content on social networks such as Facebook and Twitter. This functionality entails the use of cookies that link with the web sites of these social networks, storing the information only on them.

Cookie configuration

You can consult the steps to follow to disable cookie installation in the “Help” section in your browser: Microsoft Internet Explorer, Google Chrome, Safari, Mozilla Firefox and Opera.

Many browsers enable a private mode to be activated by means of which cookies will always be deleted after your visit to the Web Site. Depending on each browser, this private mode may have different names.

Below is a list of the most common browsers and the different names of this “private mode”

Internet Explorer 8 and higher – InPrivate
Opera 10.5 and higher – Private Browsing
Google Chrome 10 and higher – Incognito
Safari 2 and higher – Private Browsing
Firefox 3.5 and higher – Private Browsing

Cookies in Use

Here is a description of the cookies currently used on BN Thermic’s website:

Cookie Issued by Duration Function / Further Info
CP5XKN6QLDFWUC bnthermic.co.uk Session Session cookie used by the heating calculator on our website. Without the Calculated fields cookie, the calculator may not work.
PHPSESSID bnthermic.co.uk Session To store a simple message when a form is submitted that can be displayed on a different page, ie if an enquiry form is completed incorrectly, a message will be stored and presented to the user to display any errors in the submission.
wfwaf-authcookie bnthermic.co.uk 30 mins Identification of the visitor by a security plugin to prevent attacks on the web.
wordpress_test_cookie bnthermic.co.uk Session This cookie is used so that the WordPress content management system to check if your browser has cookies enabled
wp-settings-1 bnthermic.co.uk browser close Used to customise the user interface
wp-settings-time-1 bnthermic.co.uk 1 year Used to customise the user interface
wordpress_logged_in_ bnthermic.co.uk Session Indicates if the user is connected and who it is
1P_JAR google.com 10 years* Google cookie. These cookies are used to collect website statistics and track conversion rates.
APISID google.com 10 years*

Google cookie. Measures the number and behaviour of Google Maps users.

*Most of the cookies expire 10 years after your last visit to a page containing a Google Map.

CONSENT google.com 10 years* Google cookie
HSID google.com 10 years* Google cookie. Measures the number and behaviour of Google Maps users.
NID google.com 10 years* These cookies are used by Google to store user preferences and information
SAPISID google.com 10 years* Google cookie. Measures the number and behaviour of Google Maps users.
SID google.com 10 years* Google cookie. Measures the number and behaviour of Google Maps users.
SIDCC google.com 10 years* Google cookie. Measures the number and behaviour of Google Maps users.
SSID google.com 10 years* Google cookie. Measures the number and behaviour of Google Maps users.
1P_JAR gstatic.com
(google)
10 years* Google cookie. These cookies are used to collect website statistics and track conversion rates.
CONSENT gstatic.com
(google)
10 years* Google cookie. No further information available.
NID gstatic.com
(google)
10 years* These cookies are used by Google to store user preferences and information
_ga google.com 2 years Google analytics cookie

Cookies information are correct as of July 3rd 2018.